Privacy Policy

VANRATNA ("VANRATNA", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide while using our website, vanratna.com, and purchasing our products.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how it may be shared, and the choices available to you.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, place an order, contact us, or otherwise interact with VANRATNA, we may collect information such as:

Personal Information

Depending on your interaction with us, this may include:

  • Full name
  • Email address
  • Mobile/telephone number
  • Billing and shipping address
  • City, state and PIN code
  • Account information, where applicable
  • Information you provide when contacting our customer support team

Order and Transaction Information

When you place an order, we may collect information relating to:

  • Products purchased
  • Order value
  • Order number
  • Billing and shipping details
  • Payment status
  • Refund, cancellation or return information

Payment Information

Payments made through our website may be processed through third-party payment service providers, such as Razorpay.

VANRATNA does not intentionally store your complete debit card, credit card, UPI PIN, banking password or other payment credentials on its own servers.

Payment information may be collected and processed directly by the applicable payment service provider in accordance with its own privacy policy and applicable laws.

Technical and Usage Information

When you visit our website, certain technical information may automatically be collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website or source
  • Website interaction information
  • Cookies and similar technologies

2. How We Use Your Information

We may use the information collected from you for legitimate business purposes, including to:

  • Process and fulfil your orders
  • Arrange delivery of products
  • Process payments and payment-related activities
  • Provide customer support
  • Respond to your enquiries
  • Send order confirmations and transactional communications
  • Process returns, cancellations and refunds
  • Maintain and manage customer accounts, where applicable
  • Improve our website, products and customer experience
  • Detect, prevent and investigate fraudulent or unauthorized activities
  • Maintain website security
  • Comply with applicable legal, regulatory and tax requirements
  • Send promotional or marketing communications where permitted and where you have provided the necessary consent or where otherwise permitted by applicable law

We will generally collect and use personal information only for purposes that are reasonably connected with our business and your interaction with VANRATNA.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may help us:

  • Remember items in your shopping cart
  • Maintain website functionality
  • Understand website traffic and usage
  • Improve website performance
  • Provide relevant marketing or advertising experiences
  • Remember certain preferences

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of our website.

4. Sharing of Information

We do not sell your personal information as a standalone product.

We may share information with trusted third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

Payment Service Providers

Payment providers such as Razorpay may process payment and transaction-related information when you make a payment through our website.

Shipping and Delivery Partners

We may provide necessary information such as your name, phone number and delivery address to logistics and courier partners so that your order can be delivered.

Technology and Service Providers

We may use third-party service providers for services such as:

  • Website hosting and ecommerce infrastructure
  • Website analytics
  • Customer communication
  • Email and messaging
  • Marketing and advertising
  • Fraud prevention and security
  • Customer support

Legal and Regulatory Authorities

We may disclose information where required to do so by applicable law, regulation, legal process, court order, or governmental or regulatory authority, or where reasonably necessary to protect our legal rights or prevent fraud or misuse.

5. Third-Party Services and Links

Our website may use or integrate with third-party services, platforms and applications.

These third parties may have their own privacy policies and terms governing their collection and use of information.

VANRATNA is not responsible for the privacy practices of third-party websites or services that are not controlled by us.

We recommend reviewing the applicable privacy policies of third-party services before providing them with personal information.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your account credentials and personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfil orders and provide services
  • Maintain business and transaction records
  • Handle customer support requests
  • Comply with applicable legal, tax and accounting requirements
  • Resolve disputes
  • Prevent fraud and misuse
  • Enforce our agreements and policies

When personal information is no longer reasonably required for these purposes, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

8. Your Privacy Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

  • Request access to personal information held by us
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where applicable
  • Withdraw consent where processing is based on consent
  • Opt out of certain promotional communications
  • Raise a concern or grievance regarding the processing of your personal information
  • To exercise an applicable privacy right or raise a privacy-related concern, you may contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

9. Marketing Communications

If you have opted to receive promotional communications from us, we may contact you through channels such as email, SMS, WhatsApp or other permitted communication methods.

You may unsubscribe from promotional email communications by using the unsubscribe option included in the relevant communication.

Please note that even if you opt out of promotional communications, we may continue to send essential transactional communications relating to your orders, payments, deliveries, refunds or customer-service requests.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable laws and regulations.

When we make changes, we may update the Effective Date displayed at the beginning of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

12. Contact Us

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

VANRATNA
Website: vanratna.com
Email: support@vanratna.com or vanratna.india@gmail.com
Phone: +91 87960 23806

For privacy-related requests, please include sufficient information to help us identify your account, order or request.

13. Applicable Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction of the competent courts in India.