Shipping & Delivery Policy

At VANRATNA, we aim to process and deliver your orders safely and efficiently.

This Shipping & Delivery Policy explains how orders placed through vanratna.com are processed, shipped and delivered.

By placing an order with VANRATNA, you agree to the terms described in this policy.

1. Where We Deliver

VANRATNA currently delivers orders to serviceable locations across* India.

Delivery availability depends on the serviceability of the customer's PIN code and the courier network available for that location.

Certain remote or otherwise non-serviceable locations may not be eligible for delivery.

PIN-code serviceability may also vary depending on the courier partner and shipping service available at the time of dispatch. Shiprocket's shipping platform determines serviceability and shipping options based on factors including destination and courier coverage.

2. Order Processing

Orders are generally processed after successful confirmation of the order and payment, where applicable.

We aim to dispatch orders within 1–2 business days after order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

Processing may take longer during:

  • Sales and promotional periods
  • High order volumes
  • Public holidays
  • Unforeseen operational circumstances

Once your order has been handed over to the courier partner, you will receive shipment/tracking information through the contact details provided with your order, where tracking is available.

Important: If your actual warehouse dispatch process is different, change the 1–2 business days before publishing. We should publish what VANRATNA can actually achieve.

3. Delivery Timeline

After dispatch, delivery is generally expected within approximately 3–7 business days, depending on the delivery destination, courier partner, service type and other logistical factors.

Remote and certain non-metro locations may require additional time.

The estimated delivery date shown during the order or shipment-tracking process may vary based on the courier service selected.

Shiprocket states that delivery estimates depend on the courier partner, destination, service type and shipment characteristics.

Please note:

Delivery timelines are estimated and not guaranteed, except where a specific delivery service is expressly offered as a guaranteed service.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is placed.

Shipping charges may vary depending on factors including:

  • Delivery location
  • Shipment weight
  • Package dimensions
  • Courier partner
  • Delivery zone
  • Shipping service selected

Our shipping partner calculates shipping costs based on factors including shipment weight, dimensions, pickup and delivery location and the selected courier partner.

5. Order Tracking

Once your order has been dispatched, you may receive a tracking link or tracking information through email, SMS, WhatsApp or another available communication channel.

You can use the tracking information to check the status and estimated progress of your shipment.

VANRATNA may use Shiprocket and its associated courier partners to manage shipment processing, tracking and delivery.

Shiprocket provides automated shipment tracking and supports multiple courier partners through its platform.

6. Cash on Delivery (COD)

Where available, VANRATNA may offer Cash on Delivery as a payment option.

COD availability depends on the customer's delivery PIN code, courier service availability and other applicable conditions.

Not every product, order value or delivery location may be eligible for COD.

Customers placing COD orders are expected to be available at the provided delivery address and accept the order when delivered.

7. Delivery Attempts

Courier partners may make multiple delivery attempts if the customer is unavailable at the time of delivery.

Customers should ensure that:

  • The delivery address is complete and accurate.
  • The provided phone number is reachable.
  • Someone is available to receive the shipment where required.
  • COD orders are accepted when delivery is attempted.

The exact number of delivery attempts depends on the courier partner and applicable service conditions. Shiprocket notes that courier reattempt policies can differ between courier companies.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Name
  • House/Flat/Shop number
  • Street/locality
  • City
  • State
  • PIN code
  • Active phone number

VANRATNA is not responsible for delays, failed deliveries or additional shipping consequences caused by incorrect, incomplete or inaccurate information provided by the customer.

If an address needs to be corrected after dispatch, we will try to assist where possible, but changes may not always be possible once the shipment has been handed over to the courier.

9. Delayed Delivery

Delivery timelines provided on our website or through shipment tracking are estimates.

Occasionally, shipments may be delayed due to circumstances such as:

  • Courier operational issues
  • Weather conditions
  • Natural events
  • Transportation disruptions
  • High shipment volumes
  • Public holidays
  • Incorrect or incomplete address information
  • Customer unavailability
  • Local restrictions
  • Other circumstances beyond our reasonable control
  • If your shipment is delayed, please contact us with your order number.

We will review the shipment status and, where necessary, coordinate with the relevant logistics partner.

Shiprocket provides sellers with mechanisms to raise support requests and escalate delivery delays with its logistics network.

10. Undelivered Orders & RTO

If a courier is unable to deliver an order after the applicable delivery attempts, the shipment may be classified as Return to Origin (RTO) and returned to VANRATNA.

RTO may occur for reasons including:

  • Customer unavailable
  • Customer refusing delivery
  • Incorrect or incomplete address
  • Customer not responding to delivery attempts
  • PIN-code/serviceability issues
  • Other courier-related delivery failures
  • Shiprocket describes RTO as the process where an undelivered shipment is returned to the seller/origin, and applicable RTO charges depend on the courier partner and shipment details.

Important for customers

If an order is returned to VANRATNA because of a customer-related delivery failure, any refund or re-shipment will be handled in accordance with our Refund & Cancellation Policy.

Additional shipping charges may apply if the customer requests re-shipment after an RTO, where permitted.

11. Damaged or Tampered Package

If your package appears visibly damaged, opened or tampered with at the time of delivery, we recommend:

  1. Taking photographs of the package before opening it.
  2. Recording an unboxing video where possible.
  3. Keeping the original packaging and shipping label.
  4. Contacting VANRATNA as soon as possible.

Please refer to our Refund & Cancellation Policy for information regarding damaged products, incorrect products and eligible resolutions.

12. Missing or Incorrect Product

If your delivered order contains:

  • A missing product
  • An incorrect product
  • A product materially different from what was ordered

please contact us as soon as possible with your order number and supporting photographs.

We will review the issue and provide an appropriate resolution where the claim is verified.

Please refer to our Refund & Cancellation Policy for the applicable resolution process.

13. Shipment Tracking and Courier Partners

VANRATNA may use Shiprocket's shipping technology and courier network to process and manage shipments.

Shiprocket acts as an ecommerce shipping and logistics platform through which sellers can select courier partners, manage shipments and track deliveries.

The courier partner assigned to an order may vary depending on destination, serviceability, shipment characteristics, availability, cost and other operational factors.

VANRATNA reserves the right to select or change the courier partner where reasonably necessary to fulfil an order.

14. Free Shipping and Promotional Shipping Offers

From time to time, VANRATNA may offer free shipping or reduced shipping charges as part of promotional campaigns.

Such offers may have specific:

  • Minimum order values
  • Product restrictions
  • Geographic restrictions
  • Validity periods
  • Coupon requirements

The specific conditions applicable to a shipping promotion will be displayed with the relevant offer.

15. International Shipping

At present, VANRATNA ships within India only, unless a specific international shipping option is expressly made available on the website.

If international shipping is introduced in the future, separate shipping charges, delivery timelines, customs duties, taxes and applicable terms may apply.

16. Contact Us Regarding Delivery

If you have a question regarding your shipment, please contact us with your order number.

VANRATNA
 Email: support@vanratna.com or vanratna.india@gmail.com
 Phone: +91 87960 23806

For faster assistance, please include your order number and registered phone number/email address when contacting us.

17. Relationship with Refund & Cancellation Policy

This Shipping & Delivery Policy should be read together with our:

Terms of Use
 Privacy Policy
 Refund & Cancellation Policy

Our Refund & Cancellation Policy governs the circumstances in which cancellations, refunds, replacements or other resolutions may be available.

18. Changes to This Policy

VANRATNA may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping operations, courier partners, delivery services or applicable laws.

The updated version will be published on this page with the revised effective date.

19. Governing Law

This Shipping & Delivery Policy shall be governed by and interpreted in accordance with the applicable laws of India.