Refund & Cancellation Policy

At VANRATNA, we carefully pack and inspect our products before dispatch to ensure that your order reaches you in good condition.

As our products are food and consumable products, we maintain a no-return and no-refund policy for products that have been successfully delivered, except in the specific situations mentioned below.

By placing an order on vanratna.com, you acknowledge and agree to this Refund & Cancellation Policy.

1. Cancellation of Orders

You may request cancellation of your order before it has been dispatched.

To request a cancellation, please contact us as soon as possible using the contact details provided below and include your order number.

Once an order has been dispatched, it cannot ordinarily be cancelled.

If an eligible cancellation is approved before dispatch, the applicable refund will be processed to the original payment method used for the transaction.

2. Products Are Non-Returnable

Due to the nature of our products, VANRATNA products are non-returnable after delivery.

We do not accept returns or refunds for products that have been delivered correctly and in good condition.

This includes requests based on:

  • Change of mind
  • Personal preference
  • Taste or flavour preference
  • Product no longer being required
  • Incorrect selection of product or quantity by the customer
  • The customer simply not liking the product
  • Opened, used or partially consumed products

We recommend carefully reviewing the product details, quantity and pricing before completing your purchase.

3. Damaged Product Received

If your order arrives damaged, leaking, tampered with or otherwise materially compromised, please contact us as soon as possible after delivery.

For such claims, we may request:

  • Order number
  • Photographs of the package
  • Photographs of the product
  • Photographs of the shipping label
  • A short description of the issue
  • Unboxing video, where available

Please retain the product and its original packaging until the matter has been reviewed.

If the claim is verified and approved by VANRATNA, we may, at our discretion, provide a replacement or an applicable refund.

4. Incorrect Product Received

If you receive a product different from the product ordered, please contact us as soon as possible after delivery.

After verification, VANRATNA may arrange an appropriate resolution, which may include replacement of the incorrect product or a refund, as applicable.

Please provide your order number and photographs of the product received so that we can investigate the issue.

5. Missing or Undelivered Orders

If your order has not been delivered within the expected delivery period, please contact us with your order number.

We will check the shipment status with the applicable logistics partner and assist you in resolving the issue.

If an order is confirmed as lost in transit or cannot be delivered and VANRATNA is unable to fulfil the order, an appropriate refund may be issued.

6. Refunds for Failed or Duplicate Payments

If your bank account or payment method has been debited but the order was not successfully created, or if you have been charged more than once for the same order, please contact us with the relevant transaction details.

After verification, any eligible refund will be initiated to the original payment method.

Payment processing is handled through the applicable payment service provider. 

7. Refund Processing Time

Where a refund is approved by VANRATNA, we will initiate the refund through the applicable payment method or payment service provider.

Once initiated, the time taken for the amount to appear in your bank account, card or other payment method may depend on the payment provider and banking network.

VANRATNA is not responsible for delays caused by banks, payment providers or other financial institutions after the refund has been initiated.

8. Promotional Offers and Discount Codes

Discounts, promotional offers, coupon codes and other special offers may be subject to specific terms and conditions.

Unless expressly stated otherwise, promotional discounts are not redeemable for cash and cannot be transferred.

If an order containing a promotional discount is cancelled or refunded, the refund amount may be calculated based on the actual amount paid after applicable discounts.

9. Refund Method

Approved refunds will ordinarily be processed to the same payment method used to make the original payment.

We do not normally process refunds to a different bank account, card, UPI ID or payment method.

10. How to Request a Cancellation, Refund or Order Resolution

To contact us regarding an eligible cancellation, damaged product, incorrect product, non-delivery or payment issue, please provide:

  • Order number
  • Customer name
  • Registered email address or phone number
  • Date of purchase
  • Description of the issue
  • Relevant photographs or supporting documents, where applicable

Contact Details

VANRATNA
Website: vanratna.com
Email: vanratna.india@gmail.com or support@vanratna.com
Phone: +91 87960 23806

11. Policy Exceptions

Although VANRATNA follows a no-return and no-refund policy for successfully delivered consumable products, we may review exceptional cases involving:

  • Incorrect products shipped by VANRATNA
  • Products damaged during delivery
  • Confirmed non-delivery or loss in transit
  • Duplicate payments
  • Payment successfully deducted but order not successfully created
  • Other situations where a refund or replacement is required under applicable law
  • Any approved resolution will be determined after reviewing the specific circumstances of the case.

12. Changes to This Policy

VANRATNA may update this Refund & Cancellation Policy from time to time to reflect changes in our business, products, payment processes or applicable laws.

The updated version will be published on this page with the revised effective date.

13. Governing Law

This Refund & Cancellation Policy shall be governed by and interpreted in accordance with the applicable laws of India.