Terms of Use

Welcome to VANRATNA. These Terms of Use (“Terms”) govern your access to and use of https://vanratna.com/ and your purchase of products through our website.

By accessing, browsing, placing an order on, or otherwise using our website, you agree to be bound by these Terms. Please read them carefully before using the website or placing an order.

1. About VANRATNA

VANRATNA is an online brand offering natural wellness and herbal products through its website at https://vanratna.com/.

For the purposes of these Terms, “VANRATNA”, “we”, “us”, and “our” refer to the business operating the VANRATNA website, while “you”, “your”, “customer”, or “user” refers to any person accessing the website or purchasing products from us.

2. Eligibility

You must be legally capable of entering into a binding contract under applicable Indian law to place an order through our website.

By using this website, you confirm that the information you provide to us is accurate, complete and current.

3. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, quantities, availability and other information displayed on the website are accurate.

However, actual product appearance, colour, packaging or labelling may vary slightly from images displayed online.

Product availability may change without prior notice.

We reserve the right to correct errors, inaccuracies or omissions relating to products, pricing, availability or other information displayed on the website.

4. Product Use and Customer Responsibility

Products purchased through VANRATNA should be used only in accordance with the applicable product information, packaging instructions and directions provided with the product.

Customers are responsible for reviewing product information and determining whether a product is appropriate for their individual circumstances.

VANRATNA does not represent that any product is intended to diagnose, treat, cure or prevent any disease unless such claim is expressly permitted and stated on the relevant product packaging or product information.

Customers should seek appropriate professional advice where necessary.

5. Prices and Taxes

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges and other applicable charges, if any, will be displayed during the purchase process.

We reserve the right to change product prices at any time without prior notice. However, price changes will not affect an order that has already been accepted and confirmed by us, except where the transaction was affected by an obvious pricing or technical error.

6. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order acknowledgement confirming that we have received your request. Such acknowledgement does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject or cancel an order for reasons including product unavailability, pricing or technical errors, suspected fraudulent activity, incorrect customer information, delivery limitations, or other legitimate business or legal reasons.

If we cancel an order after payment has been received, the applicable amount will be refunded in accordance with our Refund & Cancellation Policy.

7. Payment

Payments may be processed through third-party payment service providers, including Razorpay and other payment methods made available on our website.

Customers are responsible for providing accurate payment and billing information.

VANRATNA does not store customers' complete card, banking or other payment-instrument credentials on its own systems.

Payment transactions may be subject to the terms, privacy policies and security practices of the respective payment service provider.

8. Shipping and Delivery

Orders are delivered to locations that are serviceable by our delivery partners.

Delivery timelines, shipping charges, dispatch information and other delivery terms are governed by our Shipping & Delivery Policy, which forms part of these Terms.

We are not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, natural events, transportation disruptions, incorrect address information, customer unavailability or other circumstances outside our control.

9. Cancellation, Returns and Refunds

Our rules relating to order cancellation, returns, refunds and replacement of products are set out in our Refund & Cancellation Policy.

By placing an order, you acknowledge and agree to that policy.

The applicable policy, including eligibility requirements and processing timelines, will be available to customers on our website before or during the purchase process.

10. Customer Information

You agree to provide accurate and complete information when placing an order or contacting us.

This may include your name, email address, phone number, billing information, shipping address and other information necessary to fulfil your order.

Our collection, use, storage and processing of personal information is governed by our Privacy Policy.

11. Promotions, Discounts and Coupon Codes

VANRATNA may offer promotional discounts, coupon codes, limited-time offers, Spin & Win rewards, or other promotional campaigns.

Each promotion may have its own eligibility conditions, validity period, minimum purchase requirement, product restrictions or other terms.

Unless expressly stated otherwise, promotional offers cannot be combined with other offers.

We reserve the right to modify, suspend or withdraw a promotion in accordance with its applicable terms.

12. Intellectual Property

All content appearing on the VANRATNA website, including logos, brand names, photographs, product images, graphics, text, designs, illustrations, videos and other materials, is owned by or licensed to VANRATNA unless otherwise stated.

You may access and use the website for personal and lawful shopping purposes only.

You may not reproduce, copy, modify, publish, distribute, sell, transmit or commercially exploit our website content without our prior written permission.

13. Prohibited Use

You agree not to use the website:

for any unlawful or fraudulent purpose;
to interfere with the operation or security of the website;
to attempt to gain unauthorized access to our systems or accounts;
to submit false or misleading information;
to use automated systems to scrape, copy or collect website content without permission; or
to engage in any activity that may damage VANRATNA, its customers, payment providers or other users.

14. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, delivery partners, analytics services and other technology providers.

Third-party services are governed by their respective terms and privacy policies.

VANRATNA is not responsible for the independent policies, content, availability or practices of third-party websites or services.

15. Website Availability

We make reasonable efforts to keep the website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure or available at all times.

We may temporarily suspend, modify or discontinue any part of the website for maintenance, security, technical or business reasons.

16. Limitation of Liability

To the extent permitted by applicable law, VANRATNA will not be liable for indirect, incidental, consequential or special losses arising from your use of the website or inability to use the website.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

17. Indemnification

You agree to indemnify and hold harmless VANRATNA, its owners, employees, representatives and service providers from claims, losses, liabilities, damages or expenses arising from:

your violation of these Terms;
your misuse of the website;
your violation of applicable laws; or
your infringement of the rights of VANRATNA or any third party.

18. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our business, products, website, applicable laws or regulatory requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to your use of the website or purchase of products from VANRATNA shall be subject to the jurisdiction of the competent courts applicable to VANRATNA's business location, subject to applicable law.

20. Customer Grievance and Support

We take customer concerns seriously and provide customers with a mechanism to raise questions, complaints or grievances relating to orders, products, payments, delivery, returns, refunds, cancellations or privacy.

Customer Support

VANRATNA
Email: support@vanratna.com or vanratna.india@gmail.com
Phone: +91 87960 23806

Customers may contact us through the above channels for assistance.

We aim to acknowledge and address customer complaints within 5 business days of receiving the complaint. Razorpay's current merchant requirements specifically call for a grievance mechanism that permits complaints through phone, email or another electronic means, with a response within five business days.

21. Related Policies

The following policies form part of the terms governing purchases made through the VANRATNA website:

Customers are encouraged to review these policies before placing an order.

22. Contact Us

For questions regarding these Terms, please contact:

VANRATNA
Email: vanratna.india@gmail.com
Phone: +91 87960 23806